Who We Are and How to Reach Us
This Privacy Policy applies to LEON Casino, operated from Level 14, 525 Collins Street, Melbourne VIC 3000, Australia. When you use the website leon-cassino-au.com, register an account, make a deposit, claim a bonus or contact our support team, you are sharing information with us. This document explains what we collect, why we collect it, how long we keep it, who we share it with, and what rights you hold under Australian law.
If anything here is unclear, you are welcome to contact us directly:
- Email: hello@leon-cassino-au.com
- Phone: +61 3 8655 2149
- Post: Level 14, 525 Collins Street, Melbourne VIC 3000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM
The Legal Framework We Operate Under
LEON Casino handles personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where applicable, we also comply with obligations arising under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), the Interactive Gambling Act 2001 (Cth), and state-level responsible gambling legislation.
Some of the data we collect is not optional. Verification of identity, age confirmation and source-of-funds checks are legal requirements for licensed gambling operators. If you decline to provide information needed to meet those obligations, we may be unable to open or continue your account.
What Information We Collect
Information You Provide Directly
When you create an account or interact with our platform, we collect:
- Full legal name, date of birth and residential address
- Email address and phone number
- Copies of government-issued identification documents (such as a passport or Australian driver licence) and, where required, proof of address
- Payment details including bank account numbers, card details (processed and tokenised via our payment providers) and e-wallet identifiers
- Source of funds or income documentation requested during enhanced due diligence reviews
- Responsible gambling preferences, self-exclusion requests and deposit limit settings
- Communications you send us via email, phone, live chat or the contact form at leon-cassino-au.com/contact-us
Information Collected Automatically
When you visit or use our website, our systems automatically record:
- IP address and approximate geolocation derived from it
- Device type, operating system, browser version and screen resolution
- Session timestamps, pages visited, links clicked and time spent on each section
- Game history including titles played, bet amounts, session duration and outcomes
- Cookies and similar tracking technologies (governed separately by our Cookie Policy)
Information From Third Parties
We may receive information about you from:
- Identity verification and KYC service providers
- Credit reference and fraud prevention agencies
- Payment processors and financial institutions confirming transaction details
- Regulatory bodies or law enforcement agencies where disclosure is required or permitted by law
- Responsible gambling registers, including the national self-exclusion register BetStop, administered by the Australian Communications and Media Authority (ACMA)
Why We Use Your Information
To Run Your Account and Deliver Our Services
We use your personal information to open and maintain your account, process deposits and withdrawals in Australian dollars, credit bonuses such as the 180% welcome offer up to AU$900 plus 100 Free Spins, resolve disputes, and provide customer support. Without this processing, we simply cannot provide the service.
To Meet Our Legal and Regulatory Obligations
As a gambling operator, we are subject to mandatory requirements that we cannot waive:
- Age verification to confirm every player is 18 years of age or older before any real-money gameplay occurs
- Know Your Customer (KYC) checks in line with the AML/CTF Act
- Ongoing transaction monitoring for suspicious activity, with reporting obligations to AUSTRAC where thresholds or red flags are triggered
- Record retention in accordance with statutory timeframes
- Checking player details against BetStop and any applicable state self-exclusion registers
- Responding to lawful requests from the Australian Federal Police, AUSTRAC, state gambling regulators and courts
To Protect the Integrity of Our Platform
We analyse account and gameplay data to detect fraud, collusion, bonus abuse, multiple account registrations and other activity that harms the fairness of the gaming environment.
To Communicate With You
We send transactional communications (account confirmations, deposit receipts, withdrawal notifications and security alerts) as a matter of course. Where you have opted in, we may also send promotional material about new games, bonus offers and platform features. You can withdraw consent for marketing at any time by clicking the unsubscribe link in any email or by contacting us at hello@leon-cassino-au.com.
To Support Responsible Gambling
We use session and behavioural data to identify patterns that may indicate problem gambling. This enables us to apply deposit limits, cooling-off periods or account restrictions in line with our Responsible Gambling obligations and to direct players to support services where appropriate.
How We Share Your Information
LEON Casino does not sell personal information to third parties. We share data only in the circumstances set out below.
Service Providers
We engage third-party companies to perform functions on our behalf, including payment processing, identity verification, fraud detection, cloud hosting and customer support software. These providers receive only the information necessary to carry out the specific task and are contractually required to handle it in accordance with the Privacy Act 1988 (Cth) and our instructions.
Regulatory and Law Enforcement Bodies
We will disclose information to AUSTRAC, the ACMA, state and territory gambling regulators, the Australian Federal Police, or other competent authorities when we are legally required to do so or when disclosure is necessary to prevent or report serious criminal activity.
Business Transfers
If LEON Casino is involved in a merger, acquisition or sale of assets, personal information held by us may be transferred to the acquiring entity. We will notify affected users in advance where practicable and ensure the receiving party is bound by obligations no less protective than those in this Policy.
With Your Consent
Outside the categories above, we will only share your information with additional third parties where you have given us explicit consent.
International Data Transfers
Some of our service providers and infrastructure are located outside Australia. When we transfer personal information overseas, we take steps to ensure the recipient either operates under a privacy framework that offers comparable protections to the APPs or is contractually bound to handle the data in a manner consistent with Australian law. We do not transfer data to jurisdictions that lack adequate protections without appropriate safeguards in place.
How Long We Keep Your Information
The retention periods we apply reflect our legal obligations and operational needs:
- AML/CTF records (identity documents, transaction records): minimum 7 years from the end of the customer relationship, as required by the AML/CTF Act
- Account and gameplay records: 7 years from account closure for tax and regulatory purposes
- Responsible gambling records including self-exclusion requests: 7 years
- Customer support correspondence: 3 years from the date of the interaction
- Marketing consent records: for the duration of the consent plus 3 years
Once the applicable retention period expires, data is securely deleted or irreversibly de-identified.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, maintain your session, measure site performance and, where you have consented, serve relevant promotional content. You can manage cookie preferences through your browser settings or through our on-site cookie controls. Disabling certain cookies may affect the functionality of the site. Full details are available in our Cookie Policy, linked in the footer of every page.
Security of Your Information
We use industry-standard security measures to protect personal information against unauthorised access, disclosure, alteration and loss. These include SSL/TLS encryption for data in transit, encrypted storage for sensitive records, access controls that restrict internal access to information on a need-to-know basis, and regular security assessments of our systems and third-party integrations.
No transmission over the internet is completely without risk. If you believe your account has been compromised, contact us immediately at hello@leon-cassino-au.com or call +61 3 8655 2149.
Your Rights Under Australian Privacy Law
The Privacy Act 1988 (Cth) gives you a number of rights in relation to the personal information we hold about you.
Access
You may request access to the personal information we hold about you. We will respond within 30 days. In some circumstances, access may be refused where it would reveal information about another person, would prejudice an ongoing investigation, or where another law requires us to withhold it. We will always tell you the reason if we decline.
Correction
If information we hold is inaccurate, out of date, incomplete or misleading, you can ask us to correct it. We will take reasonable steps to do so, or if we disagree, we will note your request alongside the record.
Complaints
If you believe we have handled your personal information in a way that breaches the APPs, please contact us first so we have the opportunity to address your concern. If you remain unsatisfied after our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
Opting Out of Direct Marketing
You can ask us to stop sending you direct marketing communications at any time by emailing hello@leon-cassino-au.com, calling us during business hours, or clicking the unsubscribe link in any marketing email. We will action your request without delay and at no cost to you.
Children and Minors
LEON Casino is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has provided us with information or accessed our services, we will close the relevant account, void any associated transactions and delete the data as quickly as practicable. If you believe a minor has registered on our platform, please contact us at hello@leon-cassino-au.com immediately.
Responsible Gambling and Data
Information you provide when setting deposit limits, requesting cooling-off periods or self-excluding is treated with particular care. It is used only to enforce your preferences and meet our regulatory obligations. We check accounts against BetStop, the national self-exclusion register, and will not allow real-money play by any person registered on that service. For information about responsible gambling tools and support resources, visit our Responsible Gambling page.
Links to Third-Party Websites
Our website may contain links to external sites, including game providers, payment platforms and regulatory bodies. LEON Casino is not responsible for the privacy practices of those sites. We recommend reading the privacy policy of any third-party site you visit.
Changes to This Policy
We review this Privacy Policy periodically and may revise it to reflect changes in our practices, technology or legal obligations. Where a change is material, we will notify registered users by email or via a notice on the website before the change takes effect. Continued use of the platform after notification constitutes acceptance of the revised terms.
Contact Us
For any privacy-related question, access or correction request, or complaint, reach out to us through any of the channels below:
- Email: hello@leon-cassino-au.com
- Phone: +61 3 8655 2149
- Post: Level 14, 525 Collins Street, Melbourne VIC 3000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM
- Online: leon-cassino-au.com/contact-us