Playing Smart at LEON Casino
Gambling at LEON Casino is meant to be entertaining. For most players, it stays that way. But we also know that for some people, betting can stop being fun and start causing real problems. We take that seriously, which is why responsible gambling is built into everything we do, not treated as a footnote buried in the footer.
This page explains what tools and support are available to you, how to spot signs that gambling may be getting out of hand, and where to turn if you or someone close to you needs help.
The Golden Rules Before You Play
A few things worth keeping front of mind every time you log in:
- Gambling is entertainment, not a way to make money or recover losses.
- Only ever bet what you can genuinely afford to lose.
- Never chase losses. A losing streak does not mean a win is “due.”
- Do not gamble when you are stressed, upset, or under the influence of alcohol.
- Keep track of time. It is easy to lose track of how long a session has been running.
- Take regular breaks, even when things are going well.
- Balance gambling with other activities and interests in your life.
Who Can Play at LEON Casino
You must be 18 years of age or older to register and play at LEON Casino. This is not a guideline, it is the law. We verify the age and identity of every player before any real-money activity is permitted. If there is any doubt about a player’s age, the account is suspended until verification is complete.
If you are a parent or guardian, please be aware that unsupervised access to a computer, tablet or phone can expose young people to online gambling content. Consider using parental control software to block access to gambling sites on shared devices.
Know the Warning Signs
Problem gambling does not always look dramatic. It often creeps in gradually. Some signs that gambling may be causing harm:
- Spending more money or time gambling than you intended to.
- Borrowing money or selling possessions to fund gambling.
- Hiding your gambling activity from family or friends.
- Feeling anxious, irritable or restless when you are not gambling.
- Gambling to escape stress, depression or personal problems.
- Neglecting work, study, or family responsibilities because of gambling.
- Repeatedly trying to cut back but finding it difficult to follow through.
- Lying about how much time or money you spend gambling.
If any of these sound familiar, it is worth taking a step back and using the tools below, or reaching out to a support service.
Responsible Gambling Tools Available at LEON Casino
We give you practical controls so you can set your own limits and keep your gambling in check. These tools are available directly through your LEON account settings.
Deposit Limits
Set a maximum amount you can deposit over a daily, weekly or monthly period. Once you hit your limit, no further deposits will be accepted until the period resets. You can lower a limit immediately. Increasing a limit requires a cooling-off period before it takes effect, giving you time to reconsider.
Session Time Limits
Decide in advance how long you want your play session to last. When the time runs out, you will be notified and logged out automatically. This removes the risk of losing track of hours spent at the tables or slots.
Reality Checks
Enable periodic on-screen notifications that remind you how long you have been playing and how your balance has moved during the session. A reality check gives you a moment to step back and decide whether you want to continue.
Loss Limits
Set a cap on how much you are prepared to lose in a given period. Once you reach that threshold, further bets will not be accepted until the limit period resets.
Cooling-Off Period
Need a short break? A cooling-off period temporarily suspends your access to real-money gambling at LEON Casino. You choose the duration. During this time, you will not be able to deposit, place bets or access casino games, but you can still log in to review your account history.
Self-Exclusion
If you feel you need a longer break or want to step away from gambling entirely, you can self-exclude your LEON Casino account. Self-exclusion can be set for a period of months or indefinitely. During self-exclusion, your account is locked and you will not receive any promotional communications from us.
To request self-exclusion or to activate any of the above tools, contact our support team via live chat or email at support@leon-cassino-au.com.
BetStop: Australia’s National Self-Exclusion Register
Beyond the tools available within your LEON account, Australian residents can also register with BetStop, the National Self-Exclusion Register, a free Australian Government initiative. Registering with BetStop blocks you from all licensed Australian online and phone wagering providers in a single step. You do not need to contact each provider separately.
Once you register with BetStop:
- All licensed Australian online and phone wagering providers must close your accounts.
- They cannot accept bets from you or allow you to open a new account.
- They are prohibited from sending you marketing material.
You can self-exclude for a minimum of three months, and up to a lifetime. Registration takes around five minutes and all you need is a mobile number, email address, and either an Australian driver’s licence, passport or Medicare card. The service is completely free.
Register at betstop.gov.au or call 1800 238 786 if you need assistance signing up.
Gambling Blocking Software
Blocking software is another practical layer of protection, particularly useful if you want to prevent access to gambling websites across all devices in your household. These programs let you restrict access to gambling content on computers, tablets and mobile phones:
- Gamban blocks gambling websites and apps across all your devices.
- BetFilter blocks gambling-related content and can be configured for multiple users.
- Net Nanny and similar parental control tools can filter gambling content by category, useful for protecting children on shared devices.
Support Services in Australia
If you are concerned about your own gambling or someone close to you, free, confidential support is available around the clock.
National Gambling Helpline
Call 1800 858 858, available 24 hours a day, 7 days a week. You can speak with a trained counsellor about your situation, get practical advice, and be connected to local support services.
Gambling Help Online
Visit gamblinghelponline.org.au for free 24/7 online chat and email counselling. The service is confidential and available to gamblers, their families and friends.
GambleAware NSW
For players in New South Wales, gambleaware.nsw.gov.au provides resources, counsellor support and self-exclusion guidance specific to NSW venues and services.
Victorian Responsible Gambling Foundation
Victoria residents can access support and resources through responsiblegambling.vic.gov.au.
Lifeline
If gambling-related distress is affecting your mental health or you are in crisis, call Lifeline on 13 11 14 at any time.
Support for Friends and Family
Problem gambling does not only affect the person placing the bets. Partners, family members and close friends often feel the impact just as strongly. If someone you care about is gambling more than you think is healthy, you can reach out to the National Gambling Helpline on 1800 858 858 for guidance on how to approach the conversation and what support is available. You do not need to wait until things reach a crisis point.
Our Commitment Under Australian Consumer Protection Standards
LEON Casino operates in line with the National Consumer Protection Framework (NCPF) for online wagering, which sets out a consistent set of player protection standards agreed between the Australian Government and state and territory governments. These measures include:
- Identity and age verification before any real-money activity is allowed.
- No use of credit cards for deposits, in line with 2024 amendments to the Interactive Gambling Act 2001.
- Mandatory responsible gambling messaging across the platform.
- Pre-verification of new account registrations before betting can begin.
- Full compliance with BetStop, the National Self-Exclusion Register, including the requirement to close accounts and cease marketing to self-excluded individuals.
- No advertising or promotions directed at minors or self-excluded players.
Talk to Us
If you want to activate any responsible gambling tools, have questions about your account, or simply want to talk through your options, our support team is available around the clock.
- Live chat: available directly on the LEON Casino website
- Email: support@leon-cassino-au.com
- Contact page: leon-cassino-au.com/contact-us/
Gambling should stay enjoyable. If it stops being that, please use the tools available and reach out for support.